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FROM THE EARTH TO YOU
YOUR
ORDER
Ceramics Jewellery
Handle with care, avoid dropping
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Recommended to take off while showering and swimming
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Earring hooks are made of high quality material, 100% sterling silver and 14 karat gold wire.
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A little cotton bag is added for storage of jewellery
Earthenware
cups & bowls
Handle with care, avoid dropping
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Save to eat from
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Recommended to wash by hand, do not put in dishwasher
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Best not to store or keep food in these for long periods of time
All products are 100% hand made with natural materials - the glazes contain raw materials - oxides and minerals.
Therefore, every item is unique - even within a pair every single one will be slightly different as it is impossible to have full control over the natural processes.
HANDELING YOUR HAND CRAFTED PIECE
PLACING YOUR ORDER - THE PROCESS AND SHIPPING
YOUR ORDER
From the moment you place an order I will get your order ready for shipment within 3-5 days.
The time period depends on the stock and may vary per individual item.
Once your order is ready to go, you will receive a confirmation of shipment by email.
SHIPMENT COSTS
FREE shipping of earrings within the Netherlands.
For larger pieces, vases and Slow cups shipment costs will start from 8,-.
For shipping outside of the Netherlands and outside of the EU, different shipping costs will apply depending on the option you choose for shipment. Jewellery 5,- & Larger pieces 10,-
I will not be held accountable for any damage and loss during shipment. Yet, it is in my best interest to pack every order very carefully.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to custom.
RETURNS & REFUNDS
Returns and exchanges of all unused pieces are accepted within 14 days of delivery of your order. Refunds are made when I have received the order back in good condition. You will fund the cost of the return shipment. Your return/exchange will be processed as soon as possible, but for foreign bank accounts refunds will take a few days to process.
All sales are final after 14 days of delivery.
PAYMENT
Secure payment options are IDeal & PayPal
Estimate duration Shipment Jewellery
Because of the current situation with Covid-19, all delivery services are under more pressure, at this time estimate time of shipment is unknown.
EXCHANGES
Exchanges are possible within 14 days after receiving your order. Please contact me within this time to arrange an exchange. Once I have received the product back I will be able to send you the new item. You will charged an extra fee for the cost of shipment of the new items, and you will also fund the return shipment.
CANCALLATION
In case of cancellation please contact me within 24 hours. From the moment an order is placed I will begin the process of getting your order ready. Therefore it is important that you let me know at your earliest convenience of any changes or cancellations.
If the 24 hours have passed and your order has been shipped, I will not refund the cost of shipment. If you choose to return the items upon arrival, you will be responsible for paying the return shipment. When I receive your return, it will be possible to refund the money of the purchase.
SHOP POLICIES -
updated february 2020
PRIVACY
The Shop keeps your personal and payment information secure to protect your privacy.